BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20190409T123000Z
DTEND:20190409T140000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Bridging the Information Gap Workshop Series: Dealing with the Difficult Consumer
DESCRIPTION:Join us for our last Bridging the Information Gap Workshop on Dealing with the Difficult Consumer. \n\n\n\nMany of us have the challenge of dealing with a difficult consumer in the workplace\, and it's never easy. But if we know what to say and\, more importantly\, how to say it\, we can even end up with a stronger relationship with our consumer than we had before.\n\n\n\nTopics that will be covered include:\n\n	How to deal with difficult consumers\n	How to manage your online reputation when responding to consumer complaints\n	Q&A\n\nLight refreshments and coffee will be provided and there will be ample time for networking.\n\n\n\nAbout the Speaker\n\nHollie Handrahan is the General Manager of the Red Jacket Beach Resort in South Yarmouth. She moved over to the Red Jacket and Davenport Companies over four years ago. Hollie has been in the hospitality industry since 1991. She has been fortunate to work with one company in all facets of its operations. Hollie has also worked in other restaurants and resorts. She has certifications in CPR\, crowd management\, and tips and alcohol awareness training.
X-ALT-DESC;FMTTYPE=text/html:Join us for our last Bridging the Information Gap Workshop on Dealing with the Difficult Consumer.&nbsp\;<br />\n<br />\nMany of us have the challenge of dealing with a difficult consumer in the workplace\, and it&#39\;s never easy. But if we know what to say and\, more importantly\, how to say it\, we can even end up with a stronger relationship with our consumer than we had before.<br />\n<br />\nTopics that will be covered include:\n<ul>\n	<li>How to deal with difficult consumers</li>\n	<li>How to manage your online reputation when responding to consumer complaints</li>\n	<li>Q&amp\;A</li>\n</ul>\nLight refreshments and coffee will be provided and there will be ample time for networking.<br />\n<br />\n<u><strong>About the Speaker</strong></u><br />\nHollie Handrahan is the General Manager of the Red Jacket Beach Resort in South Yarmouth. She moved over to the Red Jacket and Davenport Companies over four years ago. Hollie has been in the hospitality industry since 1991. She has been fortunate to work with one company in all facets of its operations. Hollie has also worked in other restaurants and resorts. She has certifications in CPR\, crowd management\, and tips and alcohol awareness training.
LOCATION:Hampton Inn and Suites Cape Cod 99 Route 28 West Yarmouth\, MA 02673
UID:e.2831.9580
SEQUENCE:3
DTSTAMP:20260404T185200Z
URL:https://business.yarmouthcapecod.com/events/details/bridging-the-information-gap-workshop-series-dealing-with-the-difficult-consumer-9580
END:VEVENT

END:VCALENDAR